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When I try to Archive an SFZ file it only goes to 43-47% then crashes

When I try to archive an SFZ file for a claim it says Archive SFZ not responding and closes the archive.

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When archiving, you're saving the entire claim file - not just the Final Report. Did you perhaps load in a lot of photos/attachments/diagrams and then delete them at all? If this file is fairly large, you may want to consider packing estimate material (photos, attachments, etc). Here's how you can pack:

  1. Open up your claim and navigate to your Reports section
  2. Right click on 'Reports' in your Claim Enclosures and select 'Pack'
  3. Hit 'Ok' in the dialog box
  4. Repeat 1-3 for Forms, Sketches/Diagrams, Digital Photos, Attachments, and Notebooks.

Once this has been done, try archiving the file with a different name than the one you've been giving it to archive - try also saving directly to your computer rather than straight to services like DropBox. Let me know your results, or if you have any troubles with this process.


I'm sure we'll be able to get to the bottom of this for you.

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