Support Center

Getting Started 8

• How do I Install Simsol?
• What are Claim Drawers and How Do I Use Them?
• How do you Create your First Claim?
• How do you Navigate through a Claim / Claim Enclosure Tree?
• How to Create Estimates in Simsol

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Simsol Estimating Features 62

• How do you Import Photos into a Claim?
• How do you Sort or Rearrange Photos in my Claim?
• How to Add Vaulted or Cathedral Ceilings in Simsol
• How to Save Macros ( Line Item Templates )
• How to Apply Macros to an Estimate

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Claimswire for Adjusters 6

• How do I set up my Claimswire account in Simsol?
• How do I change my password on Claimswire?
• How do I update my Claimswire Preferences?
• How do I import claims from Claimswire into Simsol?
• How do I upload claims to Claimswire from Simsol?

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Claimswire for Managers 11

• How do I Add an Employee to my Company's Claimswire Account?
• Guide to Using the Claimswire Map Assignment Tool | Professional Portal: Managers
• Navigating in the Portal to the Map Assignment Tool | Professional Portal: Managers
• How to Select Claim(s) to Assign | Professional Portal: Managers
• How to Select an Adjuster to Assign Claims | Professional Portal: Managers

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Discovery and Warehouse 4

• How do I get my Warehouse username and password?
• How do I set up Warehouse in Simsol?
• How do I download a claim from Warehouse?
• How to Turn Off Notifications for Warehouse Uploads?

Simdrive Backup Utility 6

• How to manually back up and restore claims with Simdrive
• How to restore claims after a system crash or computer transfer using Simdrive
• How to Install Simdrive
• How to register or renew Simdrive
• How to Restore Claims

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Simsol Web I2V 0

Clipboard App 4

• How do I set up the Simsol Clipboard App?
• How do I Send and Sync claims from Simsol and Clipboard?
• How do I edit forms in Clipboard?
• How do I add Claim Photos into Clipboard Claims?

Pricing Questions 3

• What does a Simsol subscription include?
• What is the difference between the different pricing plans offered by Simsol?
• Can I cancel at any time?

Demo Questions 4

• What do I get with my free trial?
• Do I need a credit card to sign up?
• What isn’t included in my free trial?
• Does your software work on Apple products (i.e. Macs)?

Tech Questions 10

• How do I Update my Simsol Program?
• What are the minimum system requirements for running Simsol?
• Is there a network version of Simsol?
• How to find and download old pricing tables
• How do I set up a Network copy of Simsol?

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Error Messages 9

• Error Sending Claims to Claimswire: CWPrintQueue.db
• Unable to Open Simsol and Getting Message Referencing 'BDE'
• Receiving an Access Violation when Accessing Features of Simsol
• Error when viewing Attachments: Could Not Find Associate Program to Launch
• Error 'GPT Not Found' when opening my areas

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Problems & Other Issues 13

• Text running together / overlapping when printing a PDF
• Buttons are missing / unable to be seen from certain screens in Simsol
• Estimate / Claim Values aren’t showing on Forms or Reports
• Simsol will not open when clicking on the icon - no error message displays.
• Coverages aren’t applying to my estimate

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Simsol Updates 2

• NEW Simsol 8.2 Release Notes - September 2019
• Simsol 8.1 Release Notes - November 2018

Claimswire Updates 0

Pricing and Tax Updates 0