Problems & Other Issues

Text running together / overlapping when printing a PDF
If your text is running together when printing, the issue is most likely related to the DPI or FONT settings on your system.  This is something that we ...
Wed, 8 Aug, 2018 at 1:49 PM
Buttons are missing / unable to be seen from certain screens in Simsol
If buttons are missing or are unable to be selected or seen, the issue is most likely related to the DPI or FONT settings on your system.  This is somet...
Wed, 8 Aug, 2018 at 1:49 PM
Estimate / Claim Values aren’t showing on Forms or Reports
If you're getting goose eggs (0's) on all of your forms/reports, it's likely your coverages aren't being applied properly to your estima...
Wed, 28 Nov, 2018 at 10:00 AM
Coverages aren’t applying to my estimate
If your policy's coverages aren't applying on your estimates, or you're not seeing values populating on your Statement of Loss (SOL), follow ...
Wed, 8 Aug, 2018 at 4:57 PM
NFIP Fee Schedule is showing by amount and not by percent
If your Fee Schedule is showing by 'fee' rather than by 'percent', or if it just doesn't seem to be calculating the highest amount ...
Tue, 9 Oct, 2018 at 11:43 AM
I haven't received the activation email for MySimsol
Activation of your MySimsol account is a required step to download and run your 30-Day Trial.  Once you've created a MySimsol account, check the em...
Tue, 2 Oct, 2018 at 1:17 PM
RCV still showing in my claim even with all items marked as ACV
Are all of your items set to Actual Cash Value (ACV) but you're still seeing Recoverable amounts in your claim totals? If so, your estimate may have Sa...
Tue, 9 Oct, 2018 at 9:38 AM
I deleted the newest Fee Schedule by accident, is there any way to get it back?
The Fee Schedules released are packaged within the regular Simsol updates. This means in order to get this Fee Schedule back, all you'll need to do is ...
Tue, 9 Oct, 2018 at 4:15 PM
Claimswire Upload Utility is Not Showing in my Task Bar
If your Claimswire Upload Utility is not showing in the bottom right-hand corner like seen below, you may not have the service may not be set up properly. ...
Tue, 23 Oct, 2018 at 10:12 AM
My Upper and Lower Perimeters are Not Matching
Are your upper and lower perimeters not matching on the area(s) you create? Do you happen to have a closet or other custom components added into this area?  ...
Thu, 8 Nov, 2018 at 5:21 PM